Contact Us
CONTACT INFORMATION
For order support, shipping updates, return/exchange assistance, legal communication or grievance redressal, please contact DiamondLady through the official channels below.
Customer Support
| Support Type | Details |
|---|---|
| Support Email | help@diamondlady.in |
| WhatsApp / Calls | 8800225829 (Calls between 10:00 to 18:00 only) |
| Working Hours | Monday to Saturday, 10:00 AM to 6:00 PM |
| @diamondlady.in |
For Faster Support
When contacting DiamondLady, please include the relevant details so our team can assist you faster:
- Order ID / order number;
- Full name used while placing the order;
- Registered phone number or email ID;
- Clear description of the issue;
- Images, videos or screenshots, if applicable.
Return and Exchange Support
Return and exchange requests should be raised through the official return/exchange portal or the latest links available on the Help page.
| Purpose | Link |
|---|---|
| Help Page | diamondlady.in/pages/help |
| Current Return/Exchange Portal | diamondlady.in/apps/quickreturns |
Legal Communication
For legal notices, intellectual-property complaints, formal disputes, impersonation reports, trademark misuse complaints, copyright complaints or takedown requests, please contact:
- Legal Email: legal@diamondlady.in
- CC: samarth@diamondlady.in
Grievance Redressal
For customer grievances relating to orders, website use, policies, privacy, legal concerns or customer support, customers may contact:
- Grievance Officer: Samarth Aggarwal
- Grievance Email: samarth@diamondlady.in
- Support Email: help@diamondlady.in
- WhatsApp: 8800225829
Customers should include their full name, order ID, contact number, email ID, description of the issue, supporting documents/images/videos and expected resolution to enable proper review.
DiamondLady will endeavour to acknowledge grievances within 48 hours and resolve them within one month from the date of receipt, subject to complete information being provided by the customer, verification requirements, courier/payment/platform dependencies and applicable law.
Registered Office
DiamondLady - A Brand by Nowdez
PLOT NO. 8 KH NO 48/6/1,
MANGE RAM PARK, BLK A,
New Delhi, North West Delhi,
Delhi - 110086, India
GSTIN: 07FYRPB5249C1ZC
Official Channel Warning
Please communicate only through DiamondLady’s official website, official email IDs, official WhatsApp number and official Instagram handle. DiamondLady is not responsible for payments, promises, offers, refunds, exchanges or claims made through fake pages, impersonators, unauthorized resellers, unofficial numbers or third-party accounts.