Shipping policy

At Diamond Lady, we are committed to delivering your order quickly, safely, and smoothly. Please read our shipping guidelines carefully before placing your order.

📦 Order Processing Time

  • Orders are processed within 1–2 working days after confirmation.

  • Processing time may occasionally extend due to:

    • High order volumes

    • Festival rush

    • Government holidays

    • Courier partner operational delays

However, rest assured — our team always strives to dispatch orders on time.

🚚 Shipping Options

1️⃣ Standard Shipping (Pan India)

  • Shipping Fee: ₹49

  • Delivery Time: 3–7 working days

A reliable and economical option for regular deliveries.

2️⃣ Express Shipping (Pan India)

  • Shipping Fee: ₹249

  • Delivery Time: 1–4 working days

For faster delivery across India.

📩 For Express Shipping queries, contact us at:
express.diamondlady@gmail.com
Available Monday to Saturday | 11:00 AM – 5:00 PM

3️⃣ Rush Shipping (Delhi NCR Only)

  • Shipping Fee: ₹350

  • Delivery Window: Priority / Same-day (subject to serviceability)

Important Conditions:

  • Orders must be placed before 5:30 PM

  • Available Monday to Saturday only

  • Not available on Sundays

  • Service confirmation depends on location & stock availability

📩 For Rush Shipping assistance:
express.diamondlady@gmail.com
Available Monday to Saturday | 11:00 AM – 5:00 PM

4️⃣ Try & Buy Service (Selected Delhi Pin Codes Only)

  • Service Fee: ₹350

  • Delivery Time: 60–180 minutes (depending on location)

  • Available only in selected Delhi pin codes

  • Confirmation required from Customer Care Team

How It Works:

  • Select up to 4 products per request

  • Maximum 6 products allowed in one order (including size variations)

  • Our team delivers to your doorstep

  • You get 15 minutes to try

  • Keep what you like, return the rest instantly

Availability depends on stock & location verification.

💳 Cash on Delivery (COD) Policy

  • ₹100 extra COD handling charge applicable.

  • Want to save ₹100? Choose Prepaid Mode.

  • Additional benefit:

    • Extra 5% OFF on prepaid orders above ₹1500

Prepaid orders are processed faster and are less likely to face courier delays.

🚛 Delivery Attempts & RTO Policy

  • Courier partners will make 3 delivery attempts.

  • If the order is:

    • Not accepted

    • Marked RTO due to customer unavailability

    • Incorrect address provided

    • Refused at doorstep

A ₹200 reshipment fee will be applicable.

However:

If RTO happens due to courier partner operational issues, the brand will reship the order at no additional charge.

📅 Possible Delays

Delivery timelines may be affected due to:

  • Festival rush

  • Government holidays

  • Severe weather

  • Unexpected courier disruptions

We always coordinate with courier partners to minimize delays.

📌 Important Notes

  • Delivery timelines are calculated in working days.

  • Orders once shipped cannot be redirected.

  • Shipping timelines may vary based on serviceability.

If you need assistance, feel free to contact our Customer Care Team 💌
We are here to make your shopping experience smooth and premium ✨