Shipping policy

At Diamond Lady, we are committed to delivering your order quickly, safely, and smoothly. Please read our shipping guidelines carefully before placing your order.

📦 Order Processing Time

  • Orders are processed within 1–2 working days after confirmation.

  • Processing time may occasionally extend due to:

    • High order volumes

    • Festival rush

    • Government holidays

    • Courier partner operational delays

However, rest assured — our team always strives to dispatch orders on time.

🚚 Shipping Options

1️⃣ Standard Shipping (Pan India)

  • Shipping Fee: ₹49

  • Delivery Time: 3–7 working days

A reliable and economical option for regular deliveries.

2️⃣ Express Shipping (Pan India)

  • Shipping Fee: ₹249

  • Delivery Time: 1–4 working days

For faster delivery across India.

📩 For Express Shipping queries, contact us at:
express.diamondlady@gmail.com
Available Monday to Saturday | 11:00 AM – 5:00 PM

3️⃣ Rush Shipping (Delhi NCR Only)

  • Shipping Fee: ₹350

  • Delivery Window: Priority / Same-day (subject to serviceability)

Important Conditions:

  • Orders must be placed before 5:30 PM

  • Available Monday to Saturday only

  • Not available on Sundays

  • Service confirmation depends on location & stock availability

📩 For Rush Shipping assistance:
express.diamondlady@gmail.com
Available Monday to Saturday | 11:00 AM – 5:00 PM

4️⃣ Try & Buy Service (Selected Delhi Pin Codes Only)

  • Service Fee: ₹350

  • Delivery Time: 60–180 minutes (depending on location)

  • Available only in selected Delhi pin codes

  • Confirmation required from Customer Care Team

How It Works:

  • Select up to 4 products per request

  • Maximum 6 products allowed in one order (including size variations)

  • Our team delivers to your doorstep

  • You get 15 minutes to try

  • Keep what you like, return the rest instantly

Availability depends on stock & location verification.

💳 Cash on Delivery (COD) Policy

  • ₹100 extra COD handling charge applicable.

  • Want to save ₹100? Choose Prepaid Mode.

  • Additional benefit:

    • Extra 5% OFF on prepaid orders above ₹1500

Prepaid orders are processed faster and are less likely to face courier delays.

🚛 Delivery Attempts & RTO Policy

  • Courier partners will make 3 delivery attempts.

  • If the order is:

    • Not accepted

    • Marked RTO due to customer unavailability

    • Incorrect address provided

    • Refused at doorstep

A ₹200 reshipment fee will be applicable.

However:

If RTO happens due to courier partner operational issues, the brand will reship the order at no additional charge.

📅 Possible Delays

Delivery timelines may be affected due to:

  • Festival rush

  • Government holidays

  • Severe weather

  • Unexpected courier disruptions

We always coordinate with courier partners to minimize delays.

📌 Important Notes

  • Delivery timelines are calculated in working days.

  • Orders once shipped cannot be redirected.

  • Shipping timelines may vary based on serviceability.

  • Wrong/Different Product: In case a customer receives a wrong, different, or completely different product from the one ordered, an unboxing/opening video showing the package from the sealed condition is mandatory to raise a claim. Without a valid opening video, the brand will not be responsible for the issue and will be unable to provide any refund, replacement, or other resolution.

If you need assistance, feel free to contact our Customer Care Team 💌
We are here to make your shopping experience smooth and premium ✨