DIAMONDLADY SHIPPING POLICY

Effective Date: 09 September 2026

Last Updated: 09 September 2026

Applicable Website: diamondlady.in

Registered Office: PLOT NO. 8 KH NO 48/6/1, MANGE RAM PARK, BLK A, New Delhi, North West Delhi, Delhi - 110086

GSTIN: 07FYRPB5249C1ZC

This Shipping Policy applies to orders placed on or after 09 September 2026.

Shipping Policy at a Glance

Topic	DiamondLady Shipping Terms
Order processing time	Usually 24–48 hours after order/payment verification, subject to stock, QC, verification and operational capacity
Standard shipping	Estimated delivery timeline of 3–7 working days after dispatch
Express shipping	Estimated delivery timeline of 2–4 working days after dispatch
Rush / Quick shipping	Same-day to next-day delivery where serviceable and operationally feasible
Shipping charges	Charges are shown at checkout and may be changed, withdrawn or updated without prior notice
Free shipping	Not available unless expressly offered by DiamondLady under a specific campaign or checkout offer
Prepaid discount	May be available where shown at checkout or under a specific campaign
Cash on Delivery	Available with partial payment, subject to eligibility, verification and checkout conditions
COD charges	Additional COD charges, if applicable, will be visible at checkout
Address correction	May be requested before dispatch by contacting support; acceptance is not guaranteed
Cancellation	Order cancellation is not allowed; customers may only request address correction before dispatch where feasible
International shipping	Not available at the moment; launching soon
Delivery delays	Timelines may vary due to courier operations, logistics congestion, weather, public holidays, sale periods or circumstances beyond DiamondLady’s control
Marked delivered / delivery issue	Must be reported within 48 hours of the delivery-status update

This summary is provided for customer convenience. The detailed clauses below shall apply in full and shall prevail in case of any inconsistency.

1. Scope, Binding Effect and Applicability

This Shipping Policy governs shipping, dispatch, delivery, courier handling, cash-on-delivery terms, partial-payment COD, address correction, failed deliveries, RTO, reshipment, marked-delivered disputes and related logistics matters for orders placed on diamondlady.in or any other official DiamondLady sales channel.

By placing an order, making payment, selecting a shipping method, choosing COD, requesting address correction, accepting delivery, raising a delivery complaint or otherwise interacting with DiamondLady in relation to delivery, the customer confirms that they have read, understood and agreed to this Shipping Policy.

This Shipping Policy forms an integral part of DiamondLady’s Terms of Service, Return, Refund & Exchange Policy, Cancellation Policy, Privacy Policy and Legal Notice.

In case of conflict between this Shipping Policy and any other policy, campaign term, product page, checkout term or communication, the stricter or more specific condition shall apply unless DiamondLady expressly states otherwise in writing.

2. Legal Entity and Official Shipping Contact

DiamondLady is a brand owned and operated by Nowdez, a proprietorship. The official website is diamondlady.in.

The registered office address is PLOT NO. 8 KH NO 48/6/1, MANGE RAM PARK, BLK A, New Delhi, North West Delhi, Delhi - 110086.

The GSTIN is 07FYRPB5249C1ZC.

For order and shipping support, customers may contact:

• Support Email: help@diamondlady.in
• WhatsApp: 8800225829
• Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Communications sent through unofficial channels, fake accounts, resellers, impersonators, courier personnel or third-party pages shall not bind DiamondLady.

3. Shipping Options and Charges

DiamondLady may offer Standard Shipping, Express Shipping and Rush / Quick Shipping, subject to pincode serviceability, product availability, payment verification, order verification, operational capacity and logistics acceptance.

Shipping charges, COD charges, partial-payment requirements, express charges, quick-shipping charges, RTO charges, reshipment charges and other logistics charges, where applicable, will be displayed at checkout or communicated through official DiamondLady support channels.

Shipping and logistics charges may be changed, withdrawn, modified or updated by DiamondLady without prior notice, subject to applicable law.

Any charge shown at checkout at the time of order placement shall apply to that order, unless modified due to operational limitation, non-serviceability, customer-side issue, fraud check, payment issue, or any other reason permitted under DiamondLady’s policies and applicable law.

Shipping charges and logistics charges are service charges and may be non-refundable once the order is processed, packed, dispatched or otherwise moved into fulfilment, except where required by applicable law or expressly decided by DiamondLady.

4. Free Shipping and Prepaid Offers

Free shipping is not available unless expressly offered by DiamondLady through a specific website campaign, checkout rule, coupon, product page, offer communication or written confirmation.

Any free-shipping offer may be withdrawn, modified, limited or cancelled by DiamondLady at any time, subject to applicable law.

Prepaid discounts or prepaid benefits may be available where shown at checkout or offered under a specific campaign. Such benefits are subject to order value, product eligibility, payment status, coupon rules, campaign conditions and system availability.

A prepaid offer shown for one order, customer, campaign or period does not create a permanent entitlement to prepaid discount on future orders.

5. Order Processing and Dispatch

Orders are usually processed within 24–48 hours after successful order placement, payment verification, COD/partial-payment verification, stock verification and order verification.

This is an estimated internal processing timeline and does not create a guaranteed dispatch obligation in all circumstances.

Processing may be delayed or withheld due to stock verification, quality check, payment review, suspicious transaction, fraud screening, courier non-serviceability, incorrect customer details, address issues, high order volume, sale period, public holiday, operational disruption or any event beyond DiamondLady’s reasonable control.

DiamondLady reserves the right to hold, verify, split, combine, delay, cancel, refuse dispatch or otherwise manage an order where it reasonably considers such action necessary for operational, legal, fraud-prevention, stock, customer-protection or logistics reasons.

6. Customized Product Processing

Customized products may require additional processing time.

Customization is available only for selected products and may be confirmed over call or WhatsApp, depending on the product and operational feasibility.

A customization charge may apply where communicated by DiamondLady or shown at checkout/product page.

Customized products may require an additional 7–10 working days for preparation, alteration, finishing or processing before dispatch.

Delivery timelines for customized products begin after the customized product is ready and dispatched, not from the date of order placement.

7. Estimated Delivery Timelines

Estimated delivery timelines are as follows:

Shipping Method	Estimated Delivery Timeline
Standard Shipping	3–7 working days after dispatch
Express Shipping	2–4 working days after dispatch
Rush / Quick Shipping	Same-day to next-day delivery where serviceable and operationally feasible

Delivery timelines begin after dispatch and not necessarily from the time of order placement.

All delivery timelines are estimates, not guarantees. Timelines may vary by destination pincode, courier routing, hub processing, logistics congestion, local restrictions, weather, traffic, public holidays, strikes, festive rush, sale periods, customer availability, address accuracy, payment verification and other circumstances beyond DiamondLady’s direct control.

A delay in delivery shall not by itself entitle the customer to cancellation, compensation, damages, chargeback, refund to original payment method or refusal of an otherwise valid order, unless expressly required by applicable law or approved by DiamondLady.

8. Express Shipping and Rush / Quick Shipping Conditions

Express Shipping and Rush / Quick Shipping are premium logistics options intended to prioritize order processing and delivery movement where serviceable and operationally feasible.

Express Shipping is estimated at 2–4 working days after dispatch.

Rush / Quick Shipping is intended for same-day to next-day delivery where serviceable and operationally feasible.

Rush / Quick Shipping is generally processed during working days and support hours, Monday to Saturday, 10:00 AM to 6:00 PM, subject to order confirmation, payment verification, product availability, pincode serviceability and operational capacity.

If Rush / Quick Shipping cannot be completed on the same working day due to time of order, verification delay, stock/QC issue, courier limitation, location, public holiday, operational capacity or other relevant factor, the delivery may move to the next working day or another feasible timeline.

Express Shipping and Rush / Quick Shipping do not override courier limitations, security checks, address issues, customer unavailability, force majeure events or operational restrictions.

If Express Shipping or Rush / Quick Shipping is not feasible for a particular pincode, product, order, period or operational reason, DiamondLady may decline the request, convert the order to another shipping method, refund or adjust only the shipping-upgrade charge where appropriate, or provide any other commercially reasonable resolution.

9. Cash on Delivery and Partial Payment

Cash on Delivery may be available for eligible orders, subject to partial payment, order value, pincode, customer history, product type, operational capacity, risk checks and courier serviceability.

COD availability is not guaranteed for every order, customer, product, pincode or period.

COD orders may require partial prepaid payment before order confirmation or dispatch. The applicable partial-payment amount, COD charge or related checkout condition, if any, will be shown at checkout or communicated through official DiamondLady support channels.

DiamondLady may verify COD orders by phone, WhatsApp, email, SMS or any other reasonable method before processing or dispatch.

If the customer does not respond, provides inconsistent details, has repeated RTO/refusal history, gives an incorrect address, refuses verification, or the order appears suspicious, DiamondLady may hold, cancel or refuse the COD order without liability, subject to applicable law.

Repeated COD refusal, non-acceptance, fake orders, unreachable customer behaviour, incorrect address, refusal to pay, abusive communication or misuse of COD may lead to COD blocking, account restriction, cancellation of pending orders or refusal of future service.

10. Customer Responsibility for Address and Availability

The customer is responsible for providing a complete, accurate and serviceable shipping address, correct pincode, reachable phone number, valid email address and delivery instructions at the time of order placement.

DiamondLady shall not be liable for delivery failure, delay, RTO, misrouting, additional shipping charge, reshipment charge, cancellation, loss or customer inconvenience arising from incorrect address, incomplete address, wrong pincode, unreachable phone number, recipient unavailability, delivery refusal, premises access restriction or incorrect delivery instructions.

The customer must remain reachable on the phone number/email/WhatsApp provided at checkout for order verification, delivery updates, address confirmation and courier coordination.

Failure to respond to verification or courier communication may result in delayed delivery, failed delivery, RTO, order hold, COD restriction or other action under DiamondLady’s policies.

11. Address Correction

Order cancellation is not allowed under DiamondLady’s Cancellation Policy.

Before dispatch, the customer may request address correction by contacting DiamondLady support.

Address correction is subject to order status, system feasibility, courier status, fraud checks, payment status, warehouse processing and operational capacity.

A request for address correction does not guarantee acceptance. DiamondLady may reject or be unable to process address correction if the order has already been packed, manifested, dispatched, handed over to logistics, moved into fulfilment, or if the requested address is not serviceable.

Once an order is dispatched, DiamondLady cannot guarantee address correction, route change, shipment hold or delivery redirection.

Any failed delivery, delay, RTO, reshipment charge or additional courier cost arising from incorrect details or late change request shall be borne by the customer.

12. No Order Cancellation Through Shipping Requests

Customers cannot cancel an order before shipment or after shipment.

Before dispatch, customers may only request address correction by contacting support, subject to feasibility.

After dispatch, cancellation is not allowed. The customer must accept delivery and may use the applicable Return, Refund & Exchange Policy if the product is eligible.

Refusal of delivery after dispatch may be treated as customer-side RTO and may lead to deduction or recovery of applicable logistics, COD, RTO, reshipment, handling or administrative charges.

13. Delivery Attempts, Failed Delivery and RTO

Delivery attempts are handled by logistics partners according to their service process, local routing, customer availability, pincode serviceability and operational capacity.

DiamondLady does not guarantee a specific number of delivery attempts in every case.

If delivery fails due to customer unavailability, incorrect address, incomplete address, wrong pincode, unreachable phone number, refusal to accept delivery, refusal to pay COD balance, premises access issue or any other customer-side reason, the shipment may be marked failed, returned to origin or otherwise handled by the logistics partner.

Where an order returns to origin due to customer-side reasons, DiamondLady may charge or deduct applicable RTO, reshipment, logistics, COD, handling or administrative charges as communicated by DiamondLady or shown under applicable checkout/policy terms.

DiamondLady may refuse reshipment, require additional payment, convert the order into store credit/gift card resolution where applicable, block COD or restrict future orders in cases of repeated failed delivery, repeated RTO, refusal or misuse.

14. Shipment Tracking

Once an order is dispatched, tracking information may be shared through SMS, email, WhatsApp, website account, order-status page or courier-tracking link, depending on system availability.

Tracking updates are provided by third-party logistics systems and may be delayed, inaccurate, incomplete or temporarily unavailable due to courier-side updates, scanning delays, network issues, hub movement or system downtime.

DiamondLady may assist customers with reasonable tracking support, but shall not be responsible for third-party tracking-system delays or temporary inaccuracies beyond its direct control.

15. Marked Delivered, Missing Package or Delivery Dispute

If an order is marked delivered but the customer has not received it, the customer must report the issue within 48 hours from the delivery-status update.

The customer must provide order details, contact number, delivery address, screenshots, call records, building/security information and any other supporting evidence requested by DiamondLady.

DiamondLady may coordinate with the logistics partner to investigate the issue. The investigation may require time and cooperation from the customer, courier partner, delivery personnel, building security, recipient or other relevant persons.

Claims raised after 48 hours from the delivery-status update may be rejected because courier investigation and delivery verification may no longer be reliable.

DiamondLady shall not be liable for loss, theft, incorrect handover, third-party receipt, building/security handover, neighbour/relative receipt, customer-side address issue or delivery dispute where the courier records show delivery and the issue is not reported within the required timeline.

16. Damaged Package at Delivery

If the customer receives a visibly damaged, tampered or opened package, the customer should record clear photos/videos at the time of delivery or immediately after receipt.

Any claim relating to wrong, damaged, defective, tampered or missing items must be raised within 48 hours of delivery under the Return, Refund & Exchange Policy.

DiamondLady may request product images, packaging images, label images, invoice details, unboxing proof and other evidence before accepting the claim.

Claims made without adequate proof or after the prescribed timeline may be rejected, subject to applicable law.

17. Split Shipments and Partial Delivery

DiamondLady may split or combine shipments depending on product availability, warehouse processing, packaging requirements, courier capacity, serviceability, payment status or operational convenience.

A customer may receive products from the same order in separate shipments or on different dates.

Partial dispatch or split shipment does not mean that the remaining part of the order has been cancelled unless DiamondLady confirms cancellation in writing or through an official system update.

18. Product Availability, QC and Dispatch Hold

Dispatch is subject to product availability, internal quality check, payment verification, COD/partial-payment verification, order verification and operational capacity.

If a product fails internal QC before dispatch, becomes unavailable, is found damaged, or cannot be fulfilled due to a stock mismatch or operational issue, DiamondLady may hold, replace, delay, cancel or otherwise resolve the order in accordance with its policies and applicable law.

DiamondLady may contact the customer for replacement options, store credit/gift card, revised timeline or other resolution where appropriate.

19. International Shipping

International shipping is not available at the moment.

DiamondLady is working towards launching international shipping soon.

Until international shipping is officially launched on diamondlady.in, orders can be shipped only to serviceable domestic locations supported at checkout.

Any international shipping availability, country list, charges, duties, taxes, customs requirements, timelines and restrictions will apply only when officially published by DiamondLady.

20. Third-Party Logistics Partners

DiamondLady works with third-party logistics and courier partners for shipping, delivery, reverse pickup, RTO and related logistics services.

Courier partners operate under their own operational processes, routing systems, delivery schedules, serviceability rules and verification requirements.

DiamondLady shall not be liable for courier-side delay, failed attempt, route issue, hub delay, logistics congestion, courier strike, weather disruption, local restriction, delivery-person issue, third-party system error or other circumstance beyond DiamondLady’s direct control.

DiamondLady may, however, provide reasonable support to assist the customer with order tracking, delivery concerns and logistics coordination where possible.

21. Force Majeure and Operational Disruption

DiamondLady shall not be liable for delay or failure in shipping, dispatch or delivery caused by events beyond its reasonable control.

Such events may include natural disasters, fire, flood, epidemic, pandemic, strike, labour issue, government action, transport disruption, courier failure, payment gateway outage, internet failure, platform outage, cyberattack, war, civil unrest, public holiday disruption, supply-chain issue, logistics congestion or any similar event.

During such events, DiamondLady may delay, suspend, cancel, modify, reschedule or otherwise manage shipping and delivery obligations without liability, subject to applicable law.

22. Policy Misuse

DiamondLady may refuse service, restrict COD, hold shipments, reject future orders, cancel pending orders or restrict account access if it reasonably suspects:

• fake orders;
• repeated delivery refusal;
• repeated RTO;
• COD misuse;
• incorrect address abuse;
• unreachable customer behaviour;
• false delivery claims;
• chargeback misuse;
• fraudulent conduct;
• abusive communication;
• misuse of shipping, exchange or return processes.

DiamondLady reserves the right to take any lawful action required to protect its business, customers, logistics partners and platform integrity.

23. Policy Updates

DiamondLady may update, modify or replace this Shipping Policy at any time due to business, operational, legal, logistics, courier, payment, platform or customer-service requirements.

The updated Shipping Policy shall apply from the date it is published on diamondlady.in, unless stated otherwise.

This version applies to orders placed on or after 09 September 2026.

24. Legal and Grievance Communication

For legal notices, intellectual-property complaints, formal disputes or legal communication, customers may write to:

• Legal Email: legal@diamondlady.in
• CC: samarth@diamondlady.in

For customer grievances, customers may contact:

• Grievance Officer: Samarth Aggarwal
• Grievance Email: samarth@diamondlady.in
• Support Email: help@diamondlady.in
• WhatsApp: 8800225829
• Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Customers should include their full name, order ID, contact number, email ID, description of the issue, supporting documents/images/videos and expected resolution to enable proper review.

DiamondLady will endeavour to acknowledge grievances within 48 hours and resolve them within one month from the date of receipt, subject to complete information being provided by the customer, verification requirements, courier/payment/platform dependencies and applicable law.

25. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection remedies, all disputes, claims, proceedings or legal actions arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of competent courts at New Delhi, India.

26. Customer Acknowledgement

By placing an order, selecting a shipping method, choosing COD, making payment, accepting delivery, requesting address correction, raising a delivery complaint or communicating with DiamondLady regarding shipping or delivery, the customer confirms that they have read, understood and agreed to this Shipping Policy.