DIAMONDLADY TERMS OF SERVICE

Effective Date: 09 September 2026

Last Updated: 09 September 2026

Applicable Website: diamondlady.in

Registered Office: PLOT NO. 8 KH NO 48/6/1, MANGE RAM PARK, BLK A, New Delhi, North West Delhi, Delhi - 110086

GSTIN: 07FYRPB5249C1ZC

These Terms of Service apply to orders placed on or after 09 September 2026.

Terms of Service at a Glance

Topic	DiamondLady Terms
Binding effect	Use of the website, account creation, order placement, payment or customer-support interaction constitutes acceptance of these Terms and linked policies.
User age	18 years or above, or use under parent/guardian supervision.
Order acceptance	Automated order confirmation is not final acceptance. Orders are accepted only when DiamondLady processes, packs or dispatches them.
Cancellation	Customer-side cancellation is not allowed. Before dispatch, customers may only request address correction where feasible.
Return / exchange window	5 days from delivery, subject to product eligibility and QC approval.
Refund mode	Store credit or gift card only for customer-initiated returns, except where required by applicable law.
Customized products	Available only for selected products; not eligible for cancellation, return or exchange after confirmation.
Product variation	Minor variation in colour, size, fit, texture, fabric, embroidery, print placement or screen display is not treated as a defect.
Pricing / stock errors	DiamondLady may cancel, hold, correct or refuse orders affected by pricing errors, stock mismatch, technical error, coupon misuse, suspected fraud or operational limitation.
Coupons and offers	Subject to campaign terms. Misuse may lead to order cancellation, COD block, account restriction or refusal of service.
Shipping charges	Shipping, COD and logistics charges are shown at checkout or communicated through official support channels and may be changed without prior notice.
International shipping	Not available at the moment; launching soon.
Liability cap	DiamondLady’s aggregate liability is limited to the amount paid for the specific order giving rise to the claim.
Linked policies	Shipping, Return/Refund/Exchange, Cancellation, Privacy and Legal Notice form part of these Terms.
Governing law	Laws of India.
Jurisdiction	Exclusive jurisdiction of competent courts at New Delhi, India.

This summary is provided for customer convenience. The detailed clauses below shall apply in full and shall prevail in case of any inconsistency.

1. Scope, Binding Effect and Acceptance

These Terms of Service govern access to and use of diamondlady.in, purchases made from DiamondLady, customer accounts, order placement, payment, shipping, delivery, returns, exchanges, cancellations, store credit, gift cards, marketing interaction, customer support, grievance redressal and all official DiamondLady digital channels.

By accessing the website, creating an account, placing an order, making payment, selecting COD, using any return/exchange service, contacting customer support, subscribing to communication, using store credit or gift card, or otherwise interacting with DiamondLady, the customer confirms that they have read, understood and accepted these Terms of Service and all policies incorporated by reference.

If the customer does not agree to these Terms, the customer must not use the website, place an order, claim any offer, raise any service request or access any DiamondLady service.

These Terms constitute a binding agreement between the customer and Nowdez, a proprietorship operating the brand DiamondLady, subject to applicable law.

2. Legal Entity and Official Details

DiamondLady is a brand owned and operated by Nowdez, a proprietorship. The official website is diamondlady.in.

The GSTIN is 07FYRPB5249C1ZC.

The registered office address is PLOT NO. 8 KH NO 48/6/1, MANGE RAM PARK, BLK A, New Delhi, North West Delhi, Delhi - 110086.

Customer support may be contacted at:

• Support Email: help@diamondlady.in
• WhatsApp: 8800225829
• Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Legal communication may be sent to legal@diamondlady.in with samarth@diamondlady.in in CC.

Only communications issued through DiamondLady’s official website, official email IDs, official WhatsApp number, official Instagram handle @diamondlady.in, or authorized representatives shall be treated as official communication.

DiamondLady is not responsible for statements, offers, promises, payment instructions, refund assurances or claims made by unauthorized persons, impersonators, resellers, fake pages, courier personnel or third parties.

3. Eligibility and Customer Representations

The website is intended for use by persons aged 18 years or above.

A minor may use the website only under the supervision and consent of a parent or legal guardian.

By using the website or placing an order, the customer represents that they are legally competent to enter into a binding transaction or are acting with valid guardian consent.

The customer represents that all information submitted to DiamondLady is true, accurate, current and complete.

DiamondLady shall not be liable for failed delivery, cancellation, RTO, refund delay, account restriction, support delay or loss arising from inaccurate, incomplete or outdated customer information.

DiamondLady may refuse service, cancel orders, restrict accounts, block COD or take appropriate legal action where it reasonably suspects fraud, misuse, impersonation, resale abuse, false claims, harassment, chargeback misuse, repeated RTO or any conduct prejudicial to DiamondLady’s lawful business interests.

4. Website Use and Account Responsibility

The customer is responsible for maintaining the confidentiality of login credentials, account access, contact details, OTPs, payment confirmations and communication with DiamondLady.

Any activity carried out through the customer account, phone number, email address, payment method or communication channel may be treated as authorized by the customer unless DiamondLady is promptly informed of unauthorized use.

The customer shall not misuse the website, interfere with website security, scrape content, copy data, attempt unauthorized access, introduce malware, exploit technical errors, manipulate pricing or coupon systems, create multiple accounts for misuse, submit false claims or use the website for unlawful purposes.

DiamondLady may suspend access, cancel orders, refuse service, preserve records or initiate legal action where website misuse is detected or suspected.

5. Product Information, Images and Size Guidance

DiamondLady endeavours to display product information, photographs, descriptions, sizes, prices and availability accurately. However, product images and descriptions are provided for reference and commercial presentation, and minor variations may occur.

Minor variation in colour, brightness, screen display, lighting, fabric texture, fit, measurements, stitching, embroidery, embellishment, print placement, finishing, styling or product appearance shall not be considered a defect, deficiency, wrong product or grounds for monetary compensation.

Size charts, model references, fit notes and styling guidance are approximate and provided only for customer assistance.

The customer remains responsible for selecting the correct size. Size exchanges, if eligible, shall be governed by DiamondLady’s Return, Refund & Exchange Policy.

6. Order Placement, Confirmation and Acceptance

An automated order confirmation, payment confirmation, SMS, email, WhatsApp message or website confirmation does not by itself constitute final acceptance of an order by DiamondLady.

An order is accepted only when DiamondLady processes, packs or dispatches the order.

DiamondLady reserves the right to verify, hold, cancel, restrict, modify, delay or refuse any order before dispatch for reasons including stock unavailability, incorrect product information, pricing error, payment issue, technical error, suspected fraud, coupon misuse, repeated COD refusal, courier non-serviceability, customer misuse, customization infeasibility or operational limitation.

DiamondLady shall not be liable for cancellation, hold, verification, delay or refusal of an order made in good faith due to any such reason.

Where applicable, any refund, store credit, gift card or other resolution shall be processed in accordance with DiamondLady’s policies and applicable law.

7. Pricing, Payment, COD and Taxes

All prices are displayed in Indian Rupees unless stated otherwise.

Prices, discounts, shipping charges, COD charges, partial-payment requirements, return/exchange charges, store-credit terms and promotional benefits may be changed, withdrawn, modified or corrected by DiamondLady without prior notice, subject to applicable law.

Shipping charges, COD charges, express charges, quick-shipping charges and other logistics charges, where applicable, will be displayed at checkout or communicated through official DiamondLady support channels.

If a product is listed at an incorrect price due to human error, system error, technical issue, coupon misuse, listing error or other operational reason, DiamondLady may cancel, hold, correct or refuse the order even if the order has been confirmed or payment has been received.

Payments are processed through third-party payment gateways and payment-service providers. DiamondLady shall not be responsible for payment gateway downtime, bank delay, failed authentication, duplicate debit, chargeback delay, payment reversal delay or third-party payment errors, but may assist the customer with reasonable support where possible.

Cash on Delivery may be available for eligible orders, subject to partial payment, order value, pincode, customer history, product type, operational capacity, risk checks and courier serviceability.

COD availability is not guaranteed for every order, customer, product, pincode or period.

Taxes, if applicable, shall be charged as per the law in force at the time of supply. The customer shall not raise claims against DiamondLady for tax treatment, invoice details or pricing impact arising due to incorrect customer details provided at the time of order.

8. Discounts, Coupons, Gift Cards and Store Credit

Coupons, discounts, gift cards, store credit, referral benefits, promotional codes, prepaid discounts and sale offers are subject to specific campaign terms, product eligibility, validity, system limitations and DiamondLady’s discretion.

Unless expressly permitted, offers cannot be combined, transferred, converted into cash, claimed retrospectively or used after expiry.

DiamondLady may cancel, restrict or reverse benefits obtained through misuse, technical exploitation, duplicate accounts, unauthorized sharing, reseller activity, fraudulent behaviour or policy violation.

Store credit and gift cards are governed by DiamondLady’s Return, Refund & Exchange Policy and any applicable campaign-specific terms.

Store credit or gift card issued under DiamondLady policy is valid for 1 year from the date of issue and cannot be extended, unless required by applicable law or expressly approved by DiamondLady in writing.

9. Customization Terms

Customization is available only for selected products and may be confirmed over call or WhatsApp, depending on the product and operational feasibility.

A customization charge of ₹999 may apply, or such other charge as communicated by DiamondLady or shown at checkout/product page.

Customized products may require an additional 7–10 working days for preparation, alteration, finishing or processing.

Once a customized order is confirmed, it cannot be cancelled, returned or exchanged, except where required by applicable law or expressly approved by DiamondLady in writing.

Customized products are made, altered or adjusted specifically for the customer. Minor variations in fit, appearance, finishing, measurement or styling shall not be treated as a defect unless DiamondLady verifies a clear manufacturing issue.

10. Shipping, Delivery, COD and RTO

Shipping timelines, charges, COD charges, partial-payment COD terms, delivery attempts, RTO terms, address-correction rules, marked-delivered claim timelines and logistics conditions are governed by DiamondLady’s Shipping Policy, which forms an integral part of these Terms.

DiamondLady uses third-party logistics partners. Delivery timelines are estimates and may be affected by courier operations, pincode serviceability, customer unavailability, incorrect address, weather, public holidays, sale periods, logistics congestion, local restrictions or events beyond DiamondLady’s control.

Standard Shipping, Express Shipping and Rush / Quick Shipping may be available where serviceable and operationally feasible. Applicable shipping charges are shown at checkout and may be changed, withdrawn or updated without prior notice.

International shipping is not available at the moment. DiamondLady is working towards launching international shipping soon.

Where an order is returned to origin due to customer-side reasons, including incorrect address, refusal, unavailability, unreachable phone number, non-payment of COD balance, or failure to accept delivery, DiamondLady may charge or deduct applicable reshipment, RTO, logistics, COD, handling or administrative charges, cancel the order, issue store credit where applicable, block COD or refuse future orders.

11. Returns, Refunds, Exchanges and Cancellations

Returns, refunds, exchanges, gift cards, store credit, sale-order restrictions, QC, non-returnable categories, failed pickup, self-ship obligations and deductions are governed by DiamondLady’s Return, Refund & Exchange Policy.

Return and exchange requests must be raised within 5 days from delivery, subject to product eligibility, product condition, QC approval and applicable charges.

Wrong, damaged or defective product claims must be raised within 48 hours of delivery with supporting proof.

Approved refunds for customer-initiated returns are issued only in the form of store credit or gift card, except where required by applicable law.

Customer-side cancellation is not allowed. Before dispatch, customers may only request address correction by contacting support, subject to feasibility.

Order cancellations, address correction, customer-side cancellation requests, brand-side cancellations, COD order handling, pricing/stock error cancellations and suspicious-order cancellations are governed by DiamondLady’s Cancellation Policy.

12. Customer Conduct and Prohibited Activities

The customer shall not engage in any activity that is unlawful, fraudulent, abusive, misleading, commercially exploitative, harmful to DiamondLady or inconsistent with fair use of the website and services.

Prohibited activities include fake claims, false damaged-product allegations, repeated order refusal, repeated RTO, chargeback misuse, coupon misuse, resale abuse, harassment of staff, impersonation, unauthorized use of content, tampering with products before return, sending a different product in return, and misuse of customer-support processes.

DiamondLady may cancel orders, reject returns/exchanges, block COD, restrict accounts, refuse service, preserve records, report suspicious activity or initiate legal action where prohibited conduct is identified or reasonably suspected.

13. Intellectual Property

All trademarks, logos, brand names, product images, website layout, product descriptions, copy, graphics, styling content, videos, photographs, designs, creatives, social-media content and other materials displayed by DiamondLady are owned by or licensed to DiamondLady / Nowdez.

No person may copy, reproduce, download, scrape, modify, publish, distribute, display, sell, commercially exploit, create derivative works from, use for advertising, use for AI training, create lookalike stores, create misleading social-media pages, or use for competing/resale purposes any DiamondLady content without prior written permission.

Unauthorized use of DiamondLady intellectual property may result in civil and criminal action, takedown notices, damages claims, account restrictions, platform complaints and any other remedy available under applicable law.

14. User Content, Reviews and Tagged Content

Where a customer submits, uploads, tags, mentions, reviews, comments or shares photos, videos, testimonials, product feedback or social-media content relating to DiamondLady or its products, the customer grants DiamondLady a non-exclusive, royalty-free, worldwide, sublicensable and transferable licence to use, reproduce, edit, publish, display and distribute such content for marketing, advertising, website display, product pages, social media, catalogue, retargeting and promotional purposes, unless the customer objects in writing.

The customer represents that any such content is lawful, original or lawfully authorized, does not infringe third-party rights, and does not contain defamatory, misleading, obscene, hateful, unlawful or harmful material.

DiamondLady may moderate, remove, refuse or edit customer content at its discretion, without being required to provide reasons.

15. Third-Party Services and Links

The website may use or link to third-party platforms including payment gateways, logistics providers, Shopify, return/exchange apps, analytics tools, marketing tools, social-media platforms, customer-support tools and embedded content.

Such third parties may operate under their own terms, privacy policies and service conditions.

DiamondLady is not responsible for third-party downtime, data practices, payment failure, courier delay, app error, platform outage, unauthorized third-party conduct, external website content, tracking-system delay, return-portal downtime or third-party service disruption.

The customer must review third-party terms where applicable.

16. Accuracy, Availability and Technical Errors

DiamondLady may update, modify, suspend or discontinue any website feature, product listing, offer, price, policy, service or content at any time, subject to applicable law.

DiamondLady does not warrant that the website will always be uninterrupted, error-free, secure, compatible, virus-free, accurate or available.

Website access may be affected by maintenance, technical issues, hosting outages, cyber incidents, third-party platform issues, internet failure or other circumstances outside DiamondLady’s control.

DiamondLady may correct errors, inaccuracies or omissions at any time, including after an order has been placed.

17. Limitation of Liability

To the maximum extent permitted by applicable law, DiamondLady’s total aggregate liability for any claim arising out of or relating to website use, product purchase, order processing, shipping, delivery, delay, return, refund, exchange, cancellation, store credit, gift card, defect allegation, payment issue, customer-support interaction, privacy issue or policy dispute shall be limited to the amount actually paid by the customer for the specific order giving rise to the claim.

DiamondLady shall not be liable for indirect, incidental, special, punitive, exemplary, emotional, reputational, business, loss-of-profit, loss-of-opportunity, consequential or remote damages, even if the customer alleges inconvenience, delay, disappointment, loss of time or reliance on any website content.

Nothing in these Terms shall exclude liability that cannot be excluded under applicable law.

18. Indemnity

The customer agrees to indemnify, defend and hold harmless DiamondLady, Nowdez, its proprietor, employees, representatives, service providers and affiliates from and against any claim, loss, liability, demand, penalty, cost or expense arising from the customer’s breach of these Terms, misuse of the website, fraudulent conduct, false claim, intellectual-property violation, unlawful activity, chargeback misuse, resale abuse, or violation of any third-party right.

This indemnity shall survive cancellation, refund, exchange, account closure, order completion or termination of website use.

19. Force Majeure

DiamondLady shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, pandemic, strike, labour issue, government action, transport disruption, courier failure, logistics congestion, payment gateway outage, internet failure, platform outage, cyberattack, war, civil unrest, public holiday disruption, supply-chain issue or any similar event.

During such events, DiamondLady may delay, suspend, cancel, modify or reschedule performance obligations without liability, subject to applicable law.

20. Policy Hierarchy and Amendments

These Terms incorporate by reference DiamondLady’s Shipping Policy, Return, Refund & Exchange Policy, Cancellation Policy, Privacy Policy and Legal Notice. Together, they form the complete website policy framework between DiamondLady and the customer.

DiamondLady may update, modify, replace or withdraw these Terms or any policy at any time. The updated version shall apply from the date of publication on the website, unless stated otherwise.

This version applies to orders placed on or after 09 September 2026.

In case of inconsistency between a campaign-specific term and these Terms, the stricter or more specific term shall apply unless DiamondLady expressly states otherwise in writing.

In case of ambiguity, the interpretation that best protects DiamondLady’s lawful commercial, operational, fraud-prevention and legal interests shall apply, subject to applicable law.

21. No Waiver and Severability

Failure or delay by DiamondLady in enforcing any right, clause, remedy or policy shall not constitute a waiver of such right, clause, remedy or policy.

If any provision of these Terms is found invalid, illegal or unenforceable by a competent authority, the remaining provisions shall continue in full force to the maximum extent permitted by law.

The invalid provision shall be modified or interpreted to achieve the closest lawful commercial intent.

22. Legal and Grievance Communication

For legal notices, intellectual-property complaints, formal disputes or legal communication, customers may write to:

• Legal Email: legal@diamondlady.in
• CC: samarth@diamondlady.in

For customer grievances, customers may contact:

• Grievance Officer: Samarth Aggarwal
• Grievance Email: samarth@diamondlady.in
• Support Email: help@diamondlady.in
• WhatsApp: 8800225829
• Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Customers should include their full name, order ID, contact number, email ID, description of grievance, supporting documents/images/videos and expected resolution to enable proper review.

DiamondLady will endeavour to acknowledge customer grievances within 48 hours and redress them within one month from receipt, subject to complete information being provided by the customer, courier/payment/platform dependencies, investigation requirements and applicable law.

23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection remedies, all disputes, claims, proceedings or legal actions arising out of or relating to these Terms, the website, orders, products, payments, shipping, returns, exchanges, cancellations, privacy, customer support or any DiamondLady service shall be subject to the exclusive jurisdiction of competent courts at New Delhi, India.

24. Customer Acknowledgement

By using diamondlady.in, placing an order, making payment, selecting COD, accepting delivery, raising a return/exchange/cancellation/address-correction request, using store credit or gift card, communicating with DiamondLady, or continuing to use the website after these Terms are published, the customer confirms that they have read, understood and agreed to be bound by these Terms of Service and all linked DiamondLady policies.